Australian Consumer Law (ACL) Compliance Policy
1. Commitment to Australian Consumer Law
We are committed to fully complying with the Australian Consumer Law (ACL), which forms part of the Competition and Consumer Act 2010. This policy explains consumer rights and the store’s obligations when supplying goods and services through our website.
Nothing in this policy is intended to exclude, restrict, or modify any rights granted to consumers under Australian law.
2. Consumer Guarantees
Under the Australian Consumer Law, consumers are entitled to automatic guarantees when purchasing goods from the store. These guarantees require that goods must:
Be of acceptable quality
Be fit for their intended purpose
Match their description and any representations made
Be free from defects, unless clearly disclosed prior to purchase
These guarantees apply by law and cannot be waived or limited.
3. Remedies for Major and Minor Failures
If a product does not meet a consumer guarantee, customers may be entitled to remedies depending on whether the issue is classified as a major or minor failure.
Major Failure
A major failure occurs when a product:
Has a serious defect
Is substantially different from its description or sample
Is unsafe
Cannot be repaired within a reasonable time
In the case of a major failure, customers are entitled to choose between a refund or a replacement, or may seek compensation for any reasonably foreseeable loss or damage.
Minor Failure
If the issue is considered a minor failure and can be remedied, the store may offer a repair, replacement, or refund within a reasonable timeframe.
4. Returns and Refunds Under ACL
Returns and refunds provided under the Australian Consumer Law apply independently of any store return or refund policy.
Proof of purchase may be required to assess and process a claim under ACL.
Once a returned item has been received and verified, approved refunds under ACL will be processed within 2–6 business days.
5. Exclusions and Limitations
The Australian Consumer Law does not apply to:
Change-of-mind returns
Damage caused by misuse, neglect, or improper care
Normal wear and tear
Issues clearly disclosed before purchase
These exclusions do not affect consumer rights where a product has a major or minor failure under ACL.
6. Making a Consumer Law Claim
To submit a claim under Australian Consumer Law, customers should:
Contact us by email and provide the order number
Provide a clear description of the issue
Include photos or supporting information where applicable
Each claim is reviewed individually to ensure a fair, timely, and compliant outcome in accordance with ACL requirements.
7. Compliance and Transparency
We ensure that all product descriptions, pricing, and representations on the website are accurate, clear, and not misleading.
All customer interactions are handled transparently, fairly, and in good faith, in line with Australian consumer protection standards.
8. Customer Support
For enquiries regarding consumer rights, guarantees, or remedies under Australian Consumer Law, customers may contact the store using the details below.
The contact format remains consistent across all policies.
Email: billing@havengetshop.com
Phone: +65 (873) 09861
Address: APT BLK 999A BUANGKOK CRESCENT #13-783, SINGAPORE 531999, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 3:00 PM
Service Region: Australia