Order Cancellation Policy

1. Policy Overview

This Order Cancellation Policy explains how customers may request order cancellations through our website. The store manages all cancellation requests in accordance with applicable Australian consumer protection regulations, ensuring a clear, secure, and fair order management process.

2. Cancellation Eligibility

Customers may request an order cancellation under the following conditions:

• Cancellation requests must be submitted within 24 hours of placing the order.

• The order must not have been dispatched at the time the cancellation request is received.

If both conditions are met, the cancellation may be approved, and a full refund will be issued.

• If an order has already been dispatched or if the 24-hour cancellation window has passed, cancellation is no longer possible.

• In such cases, customers may follow the return and refund process after receiving the order, in accordance with the applicable return policy.

All cancellation requests are handled carefully and reviewed individually to ensure accuracy and transparency.

3. Cancellation Request Procedure

All cancellation requests must be submitted by email within the permitted time frame.

Each request must include the following details to allow timely processing:

Order number
Full name of the purchaser
Proof of order confirmation or payment confirmation

Requests that do not include the required information may experience processing delays.

4. Refund Processing

When a cancellation request is approved:

The refund will be initiated after confirmation
Refunds are issued using the original payment method
Refunds are typically processed within 2–6 business days, depending on the processing time of the payment provider

A confirmation email will be sent once the refund has been completed.

5. Customer Support

For cancellation requests or enquiries related to this policy, customers may contact our store using the details below.
The contact format remains consistent across all policies.

Email: billing@havengetshop.com
Phone: +65 (873) 09861
Address: APT BLK 999A BUANGKOK CRESCENT #13-783, SINGAPORE 531999, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 3:00 PM
Service Region: Australia