Terms of Service

1. Introduction and Scope

These Terms and Conditions govern access to, browsing of, and use of our website, as well as the relationship between the store and all users who visit the website or place orders.

These terms apply to all users accessing the website.
By using the website, users acknowledge and accept these Terms and Conditions, which form the contractual basis for all transactions conducted through the website.

2. User Accounts and Responsibilities

Users may create an account to manage orders and access certain personalised features available on the website.

Users agree to provide accurate, complete, and up-to-date information at all times.
While reasonable measures are taken to maintain website functionality and security, the store is not responsible for issues arising from incorrect or incomplete information provided by users.

3. Products, Availability, and Information

Product descriptions, specifications, images, and availability information are presented as clearly and accurately as possible.

Availability may vary based on stock levels. The store reserves the right to update product details, pricing, or images where required for operational purposes.
All product information is provided in good faith.

4. Orders and Payments

All orders placed through the website are confirmed by email once payment has been successfully completed.

Payments must be made using the secure payment methods made available on the website.
Order processing begins only after payment confirmation has been received.

5. Shipping and Delivery

Once payment has been successfully completed, orders are generally processed within 1–4 business days.

Order Processing Cut-off Time:

• Orders placed before 3:00 PM will be processed on the same business day.
  

• Orders placed after 3:00 PM will be processed starting from the next business day.
  

• If a public holiday applies, processing will commence on the following business day.

Order processing is carried out during business hours only. During periods of high order volume, processing times may be extended slightly, and customers will be notified by email if necessary.

Full delivery details are outlined in our Shipping Policy.

6. Order Cancellation

Customers may request an order cancellation under the following conditions:

• Cancellation requests must be submitted within 24 hours of placing the order.

• The order must not have been dispatched at the time the cancellation request is received.

If both conditions are met, the cancellation may be approved, and a full refund will be issued.

• If an order has already been dispatched or if the 24-hour cancellation window has passed, cancellation is no longer possible.

• In such cases, customers may follow the return and refund process after receiving the order, in accordance with the applicable return policy.

All cancellation requests are handled carefully and reviewed individually to ensure accuracy and transparency.

Full delivery details are outlined in our Order Cancellation Policy.

7. Returns and Refunds

Customers may submit a return request within 15 days of receiving their order.

A return will only be accepted if all of the following conditions are met:

• The item is unused, undamaged, and in original condition

• The item is returned in its original packaging, including all accessories and accompanying materials

• The return request includes the order number and a brief reason for the return

Items that do not meet these conditions may not be eligible for a refund.

• Due to logistical considerations associated with furniture handling and transportation, direct exchanges are not offered.

• If customers wish to receive a different model, size, or variation, they may place a new order after the original item has been returned and the refund has been completed.

Full delivery details are outlined in our Return, Exchange, or Refund Policy.

8. Personal Data Protection

All personal information collected through the website is handled in accordance with the Australian Privacy Act 1988.

Personal data is processed in a lawful, transparent, and secure manner to protect user privacy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Australia.

Any disputes will be handled in accordance with Australian law, without limiting consumer rights provided under applicable regulations.
Where possible, disputes should first be resolved through good-faith communication.

10. Customer Support

For questions related to these Terms and Conditions or the use of the website, users may contact the store using the details below.
The contact format remains consistent across all policies.

Email: billing@havengetshop.com
Phone: +65 (873) 09861
Address: APT BLK 999A BUANGKOK CRESCENT #13-783, SINGAPORE 531999, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 3:00 PM
Service Region: Australia