Payment Policy

1. Purpose of the Payment Policy

This Payment Policy explains the payment methods accepted on our website. It is intended to provide a clear, secure, and reliable payment process in line with applicable Australian regulations, allowing users to complete transactions with confidence.

2. Accepted Payment Methods

The following electronic payment methods are accepted on the website:

Visa
MasterCard
American Express
Discover
Diners Club

All card payments are processed through certified and secure payment systems that meet recognised international security standards.

3. Transaction Security

All payment transactions conducted on the website are protected using SSL encryption technology.

Recognised electronic payment security measures are applied, including compliance with PCI DSS standards, to safeguard sensitive payment information and prevent unauthorised access.

4. Payment Authorisation and Verification

During the payment process, a user’s financial institution may require additional verification for security purposes.

This verification step helps ensure that transactions are authorised and completed under secure conditions.

5. Currency and Charges

All transactions are processed exclusively in Australian Dollars (AUD).

No additional fees are applied based on the selected payment method.
The total amount displayed before order confirmation includes applicable taxes and free shipping within Australia, with no hidden charges.

6. Payment Confirmation and Order Processing

Once payment has been successfully completed, a confirmation email is sent to the user.

Orders are typically processed within 1–4 business days.

7. Refunds

When a refund is approved, it is issued using the same payment method originally used for the purchase.

Refunds are generally processed within 2–6 business days, depending on the processing time of the payment provider or financial institution.

8. Customer Support

For any enquiries related to payments or if assistance is required during a transaction, users may contact the store using the details below.
The contact format remains consistent across all policies.

Email: billing@havengetshop.com
Phone: +65 (873) 09861
Address: APT BLK 999A BUANGKOK CRESCENT #13-783, SINGAPORE 531999, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 3:00 PM
Service Region: Australia