Shipping Policy

1. Policy Overview

This Shipping and Delivery Policy explains how orders placed through our website are prepared, processed, dispatched, and delivered. All fulfilment activities are managed by the store in accordance with applicable Australian consumer protection and eCommerce regulations to ensure a clear and dependable shopping experience.

2. Delivery Area

Delivery services are available exclusively within Australia.
All orders are shipped only to valid addresses located within Australia.

3. Shipping Fees

All items offered by our store are delivered with free shipping within Australia. No minimum purchase is required.

The total order amount, including applicable taxes, is clearly displayed at checkout before payment confirmation. No additional fees are charged after the order is placed.

4. Order Preparation and Processing

Once payment has been successfully completed, orders are generally processed within 1–4 business days.

Order Processing Cut-off Time:

• Orders placed before 3:00 PM will be processed on the same business day.
  

• Orders placed after 3:00 PM will be processed starting from the next business day.
  

• If a public holiday applies, processing will commence on the following business day.

Order processing is carried out during business hours only. During periods of high order volume, processing times may be extended slightly, and customers will be notified by email if necessary.

5. Dispatch and Estimated Delivery Time

After processing is completed, parcels are dispatched through professional logistics partners.

The estimated delivery timeframe is 4–8 business days from the date of dispatch, depending on the destination within Australia.

Once an order has been shipped, a tracking reference will be sent by email, allowing customers to monitor delivery status at any time.

6. Taxes and Charges

All prices displayed on the website include applicable taxes in accordance with Australian regulations.
No additional charges are required upon delivery.

7. Order Tracking and Delivery Status

A dispatch confirmation email containing tracking details will be sent once the order has been shipped.
Customers can use this tracking reference to check delivery progress at any time until the order is received.

8. Customer Support

For any enquiries related to shipping, order processing, customers may contact our store using the details below.
The contact format is consistent across all policies.

Email: billing@havengetshop.com
Phone: +65 (873) 09861
Address: APT BLK 999A BUANGKOK CRESCENT #13-783, SINGAPORE 531999, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 3:00 PM
Service Region: Australia