Return, Exchange, or Refund Policy

1. Policy Overview

We are committed to providing a clear, reliable, and well-managed shopping experience through our website. This Return and Refund Policy applies to all orders delivered within Australia.

Customers may submit a return request within 15 days of receiving their order.

A return will only be accepted if all of the following conditions are met:

• The item is unused, undamaged, and in original condition

• The item is returned in its original packaging, including all accessories and accompanying materials

• The return request includes the order number and a brief reason for the return

Items that do not meet these conditions may not be eligible for a refund.

2. Exchanges

• Due to logistical considerations associated with furniture handling and transportation, direct exchanges are not offered.

• If customers wish to receive a different model, size, or variation, they may place a new order after the original item has been returned and the refund has been completed.

3. Order Cancellation and Refund Eligibility

Orders may be cancelled within 24 hours of purchase, provided the order has not yet been dispatched.
If approved, a full refund will be issued.

If the order has already been dispatched or the 24-hour cancellation period has passed, cancellation is no longer possible. Customers may then proceed with the return process after receiving the item.

Once a returned item has been received and verified, the refund will be processed within 2–6 business days.
The time required for the refunded amount to appear in the customer’s account depends on the payment provider.

4. Return Request Procedure

To request a return or refund, customers must complete the following steps:

Send an email including the order number and relevant return details
Wait for email confirmation and return instructions
Use the pre-printed return shipping label included inside the parcel upon delivery
Return the item according to the provided instructions

Our support team will assist customers throughout the entire return process.

5. Return Shipping Responsibility

If the return is due to a product defect or damage caused during transportation, return shipping costs will be covered by us.

If the return is due to personal reasons such as size, style, or preference, return shipping costs will be the responsibility of the customer.

Customers are encouraged to follow the provided return instructions to ensure proper tracking and handling.

6. Inspection and Refund Processing

All returned items are inspected upon receipt.

If the item meets the return conditions, the refund will be issued to the original payment method within 2–6 business days.

If the item does not meet the return criteria, customers will be notified accordingly.

7. Return Restrictions

Returns will not be accepted for:

Custom-made or personalised items
Items that are incomplete, damaged, or show signs of use
Items returned beyond the 15-day return period

If a return does not comply with this policy, customers may request the item to be shipped back at their own expense.

8. Customer Support

For any enquiries regarding returns or refunds, customers may contact our store using the details below.
The contact format is consistent across all policies.

Email: billing@havengetshop.com
Phone: +65 (873) 09861
Address: APT BLK 999A BUANGKOK CRESCENT #13-783, SINGAPORE 531999, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 3:00 PM
Service Region: Australia