Privacy Policy

1. Commitment to Data Protection

Protecting personal information is a priority for the store. This Privacy Policy explains how personal data is collected, used, stored, and protected when users access or use our website, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy is intended to provide transparency and clarity regarding data handling practices.

2. Scope of Application

This Privacy Policy applies to all users who visit, browse, or place orders through our website.

It covers information provided directly by users, such as contact and order details, as well as information collected automatically through digital technologies, including cookies and similar tools.

By using the website, users acknowledge and accept this Privacy Policy.

3. Personal Data Collection and Use of Cookies

Only information necessary for order processing and proper website operation is collected. This may include:

Full name
Billing and delivery address
Email address
Order and payment-related information
Technical information such as IP address, device type, browser type, and browsing activity

Cookies may be used to:

Support essential website functionality
Improve navigation and overall user experience
Analyse website usage and optimise performance
Provide a consistent and tailored browsing experience

Users may accept, decline, or manage cookie preferences through browser settings or the consent notice displayed upon first visiting the website.

4. Purpose of Processing and Data Sharing

Collected personal data is used strictly for the following purposes:

Processing, preparing, and delivering orders
Providing customer support and assistance
Maintaining and improving website functionality
Complying with applicable legal and regulatory obligations

Personal data is not sold or shared for commercial purposes.

Data may be shared only with the following parties, where necessary:

Logistics and delivery service providers
Secure payment service providers
Legal or regulatory authorities, where required by law
Technical service providers that comply with applicable data protection standards

5. Data Retention and Security Measures

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

Appropriate technical and organisational measures are implemented to protect personal information against unauthorised access, misuse, loss, or alteration.

Users may withdraw cookie consent at any time. Please note that disabling essential cookies may limit certain website features.

6. User Rights

In accordance with Australian privacy regulations, users have the right to:

• Access personal information held about them

• Request correction of inaccurate or incomplete information

• Request deletion of personal data, where legally applicable

• Request restriction of data processing in certain circumstances

• Request access to personal data in a commonly used format

• Object to certain data processing activities

• Withdraw consent at any time, without affecting prior lawful processing

Requests relating to these rights may be submitted using the contact details provided below. All requests are handled within legally required timeframes.

7. Legal Basis and Compliance

Personal data is processed based on valid legal grounds, including contract performance, legal obligations, legitimate interests, or user consent where applicable.

All data processing activities are conducted in a transparent, secure, and compliant manner in line with Australian privacy standards.

8. Customer Support

For any questions regarding this Privacy Policy or the handling of personal data, users may contact the store using the details below.
The contact format remains consistent across all policies.

Email: billing@havengetshop.com
Phone: +65 (873) 09861
Address: APT BLK 999A BUANGKOK CRESCENT #13-783, SINGAPORE 531999, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 3:00 PM
Service Region: Australia