Contact Us
1. Contact Information Overview
We remain fully available to support users and to ensure a clear, professional, and compliant experience when using our website. Users are welcome to contact the store with any questions related to orders, services, or post-purchase matters.
Clear communication is regarded as an essential part of providing a reliable and trustworthy service experience.
2. Contact Methods
Customers may reach the store using the following contact methods:
Email: billing@havengetshop.com
Phone: +65 (873) 09861
Address: APT BLK 999A BUANGKOK CRESCENT #13-783, SINGAPORE 531999, SINGAPORE
Email contact is recommended to ensure efficient handling and accurate record-keeping of enquiries.
3. Customer Support Availability
Customer support is available during the following hours:
Monday to Friday, 9:00 AM – 3:00 PM
Public holidays are excluded.
During these hours, the support team is available to assist with order-related enquiries, delivery updates, and after-sales support.
4. Types of Assistance Provided
The support team can assist customers with the following matters:
Product-related enquiries
Current or completed orders
Delivery or logistics-related questions
Return, refund, or cancellation requests
General feedback or concerns related to the shopping experience
All enquiries are handled carefully and professionally.
5. Response Time and Service Commitment
We are committed to responding to enquiries as promptly as possible, with clarity, accuracy, and professionalism.
Each enquiry is reviewed individually to ensure that responses are solution-focused and aligned with applicable policies.
The goal is to provide a transparent, dependable, and attentive support experience for all users.
6. Operational Information
Service Region: Australia
Support services are primarily focused on active orders, ongoing deliveries, and post-purchase assistance.
We value open communication and view every message as an opportunity to improve service quality and better meet customer expectations.